FAQ – ReliableWebService.Com

Managed Hosting — FAQs

Q: How do I migrate my site to Managed Hosting?
A: Open a migration request in the dashboard or contact support; we handle server setup, data transfer, and DNS cutover for qualifying startups.
Q: Are OS and security updates automatic?
A: Yes — critical OS and security patches are applied automatically; you can schedule maintenance windows.
Q: How do backups work?
A: Daily encrypted snapshots are taken automatically with configurable retention and point‑in‑time restores on supported plans.
Q: Can I upgrade or resize a server without downtime?
A: Most upgrades are live; for changes requiring reprovisioning we provide step-by-step guidance and optional migration assistance.
Q: What support is included?
A: Starter includes business-hours email support; Growth+ adds 24/7 chat and priority ticketing.

Q: Do I need Kubernetes experience to use managed clusters?
A: No — clusters are provisioned with sane defaults and a simple UI; Helm charts and templates speed common tasks.
Q: How does autoscaling work?
A: You set horizontal pod autoscaling rules based on CPU, memory, or custom metrics; nodes scale automatically when needed.
Q: Can I use my own container registry?
A: Yes — we support public and private registries and provide private registry hosting as an add-on.
Q: How are upgrades handled?
A: Control plane and node upgrades are automated with rolling updates; you can schedule windows and preview changes.
Q: Is networking between services secure?
A: Clusters support private networking, network policies, and service meshes for secure service-to-service communication.

Q: How do I enable the CDN?
A: Enable CDN for a site through the dashboard; update your DNS or route through our endpoint and SSL is provisioned automatically.
Q: Does the CDN cache dynamic content?
A: Yes, with configurable cache rules and edge‑side logic; you can set cache headers or create route-based rules.
Q: How do I purge cached content?
A: Instant purge via dashboard, API, or CLI; you can purge by URL, tag, or full-site purge.
Q: Is image optimization automatic?
A: Optional image optimization can be enabled to auto-serve resized and compressed images per device.
Q: What protocols are supported?
A: HTTP/2 and HTTP/3 are supported, plus TLS with modern cipher suites.

Q: How often are backups taken?
A: Daily by default; higher frequency and continuous backup options are available for databases on Pro+ plans.
Q: Can I test a restore?
A: Yes — test restores to temporary environments are supported to validate recovery procedures.
Q: Are backups encrypted?
A: Yes — backups are encrypted at rest; customer‑managed keys are available on Enterprise plans.
Q: How long are backups retained?
A: Retention is configurable per resource; default retention is 30 days with longer options available.
Q: Can I download backups for offline storage?
A: Yes — snapshots can be exported and downloaded as encrypted archives.

Q: What metrics are available out of the box?
A: CPU, memory, disk I/O, network, request latency, error rates, and basic tracing for supported runtimes.
Q: How do I receive alerts?
A: Configure alert rules in the dashboard and send notifications to Slack, PagerDuty, email, or webhooks.
Q: Can I create custom dashboards?
A: Yes — build and save custom dashboards, export queries, or integrate with Grafana/Prometheus.
Q: Is log retention configurable?
A: Yes — default retention varies by plan, with longer retention available as an add-on.
Q: Do you provide incident support?
A: Growth+ plans include on-call SRE escalation for production incidents.

Q: Which databases do you support?
A: Managed PostgreSQL and MySQL with automated backups, replicas, and failover.
Q: How are backups and replicas configured?
A: Backups are automatic; read replicas and failover are enabled via the dashboard with a single click.
Q: Can I scale storage and compute independently?
A: Yes — compute and storage can be resized independently to fit workload needs.
Q: How is access secured?
A: Private networking, SSL connections, and role-based users are enforced; you can restrict access by IP or VPC.
Q: Do you offer performance tuning?
A: We provide basic tuning and query analysis on Growth+ plans and deeper optimization via professional services.

Q: What load balancer types are available?
A: HTTP(S) and TCP load balancers with health checks, sticky sessions, and SSL termination.
Q: How do I set up a private network?
A: Create a VPC in the dashboard, add subnets, and launch resources into the VPC for isolation.
Q: Can I keep a static IP for my app?
A: Yes — floating IPs and static IP assignments are available for load balancers and instances.
Q: Do you support VPN or peering?
A: Yes — site-to-site VPN and VPC peering are available on Growth and Enterprise plans.
Q: How is traffic secured between regions?
A: Traffic within our network is encrypted and routed over private links where available; TLS is used for public endpoints.

Q: What is included in the default security offering?
A: TLS, automated OS patching, RBAC, basic WAF rules, and DDoS mitigation at the network edge.
Q: Can you perform a penetration test?
A: Yes — pen tests are available as a paid service; we coordinate and provide test scopes and remediation guidance.
Q: How do I enable SSO for my team?
A: Configure SAML/OIDC in the dashboard and map roles to provisioned users.
Q: Are audit logs available?
A: Yes — activity logs are retained and searchable; retention length depends on plan or add-on.
Q: Do you provide compliance documentation?
A: We provide SOC2 readiness docs, data processing addenda, and regional data handling options on Enterprise plans.

Q: Which Git providers are supported?
A: GitHub, GitLab, and Bitbucket integrations are supported with automatic deploys and preview URLs.
Q: Can I use custom CI pipelines?
A: Yes — use our built-in CI or connect external runners; pipelines support environment variables and secret management.
Q: What SDKs and CLIs are available?
A: Official CLI and SDKs for Node.js, Python, and Go with examples in the docs.
Q: Is there a marketplace for add-ons?
A: Yes — add managed services like Redis, Elasticsearch, email providers, and third-party tools via the marketplace.
Q: How do preview URLs work?
A: Each PR deploy creates an isolated preview URL that mirrors staging and supports testing before merge.

Q: What onboarding help do you provide?
A: Onboarding sessions, guided migrations, and architecture reviews are offered for Growth customers and above.
Q: How do SRE retainer hours work?
A: Purchase blocks of SRE time for priority incident response, architecture work, or emergency support.
Q: What are support response times?
A: Starter: business-hours email; Growth: 4-hour critical response; Pro: 1-hour critical response; Enterprise: SLA-defined response and dedicated contacts.
Q: Can you help with cost optimization?
A: Yes — we offer cost reviews and recommendations to reduce spend without sacrificing performance.
Q: How do I escalate an urgent issue?
A: Use the in-dashboard “Open Critical Incident” option or contact your account manager for Enterprise customers.